In the vibrant community of Wyomissing, PA, a unique story of family values, entrepreneurial spirit, and unwavering commitment to quality unfolds at About All Floors. Tom and Kelly Heffner's journey, which began in 2005, is not just about flooring; it's a narrative of a family's dream to create a life that blends business success with family values.
Tom Heffner, with his extensive background as a manufacturing representative and national director in the flooring industry, brings an unparalleled depth of knowledge to the table. His experience, having visited thousands of stores, has been instrumental in shaping two customer-friendly showrooms, renowned for their excellent product visibility and diverse range.
Kelly Heffner's transition from a dedicated stay-at-home mother to an integral part of the business reflects the couple's shared vision and adaptability. Their commitment to family resonates deeply within the local community, mirroring the values of Wyomissing itself.
Over the years, About All Floors has evolved, marking its 18th year in 2023. The expansion to a second location in Wyomissing in 2014 signifies not just growth but a steadfast dedication to serving a broader community. With a team of 22 employees across their locations, including a specialized builder operation in Birdsboro, the company stands as a testament to sustainable, family-oriented growth.
The range of products at About All Floors is a careful curation of the best in the industry. From residential offerings like carpets, hardwood, luxury vinyl, and tiles to commercial solutions for offices, schools, and healthcare facilities, the selection is vast yet discerning. The addition of Quartz and Granite countertops in their Douglasville showroom further exemplifies their commitment to variety and quality.
Their collaboration with top-notch designers and decorators, servicing an extensive area in Pennsylvania, is a nod to their reputation for excellence. Tom Heffner's insight into industry trends and innovations speaks volumes about their forward-thinking approach, ensuring they remain at the forefront of flooring solutions.
The showrooms themselves are a blend of practical layout and aesthetic inspiration. The design team, equipped with an acute understanding of current trends and an eye for color, offers personalized consultations, ensuring that each customer's vision is brought to life. The unique showroom setup, with various flooring options laid out in distinct sections, coupled with visual aids like TVs showcasing previous projects, reflects an immersive customer experience.
From the initial consultation to the final installation, About All Floors prioritizes customer satisfaction. Their team of estimators, boasting expertise as former installers, ensures precision and professionalism in every project.
As Tom Heffner eloquently puts it, the journey of About All Floors is one of continuous reflection and improvement, always seeking ways to enhance customer experience. Their response during challenging times, like the COVID-19 pandemic, by significantly increasing inventory and embracing direct importing, highlights their resilience and customer-centric approach.
In conclusion, About All Floors is not just a flooring company; it's a beacon of family values, quality, and customer satisfaction in Wyomissing. Their journey from a family dream to a community staple makes them more than just a business – they are a part of the very fabric of the local culture, setting a benchmark in the flooring industry.
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