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What the sales person will ask you
The more you're willing to share when asked questions like these below, the better your flooring selection will be.- How is the room used?
- What is the activity level of the room?
- Is there a door to the outside in the room?
- Do you have indoor pets?
- What are the room's lighting sources?
- What types of furnishings do you have?
- What's the style of the room? Traditional? Contemporary? Rustic?
- What's the feel of the room? Casual? Formal? Somewhere in between?
- Are you living with this new flooring or planning to sell your home?
- What is the size of the room?
- Will people have food in this room?
- Will kids play in this room?
- Will kids play with their food in this room?
You get the idea. Your sales associate will want to know all the things to help you make the best choice.
What you should ask the sales person
You probably shop for flooring so rarely, you shouldn't be expected to have the answers. But it's great to have the questions?- Do you charge for an in-home estimate? If so, does it apply to the cost of purchase?
- Does the price include installation?
- If not, what are the charges and procedures for installation?
- What are the strengths of this particular choice versus another?
- Are there guarantees or warranties on the flooring? On the padding? On the installation?
- What features does this flooring have that makes it easy to maintain?
- Can I take a sample home to check how the flooring color will look in the room?
- What kind of padding or underlayment does this flooring require?
- How quickly will my flooring be installed after I place my order?
- If I buy an additional amount, could I minimize the number of seams in my room?
- To have fewer seams, is this carpet available in a 15-foot length?
- Who is responsible for removing and disposing of old carpet and padding? Is there an additional fee for that?
Other "things to know"
Before your purchase...
Here are a few other things to know or consider before, during, and after
your flooring purchase.
When you go to the store, feel free to take fabric samples, pillows, carpet
cushions, or bedspreads. Don't be embarrassed to take whatever you need to help
you make the choice.
Your flooring installation shouldn't be scheduled until all your painting,
wallpapering, or construction is complete. Your flooring should be the last
element of your remodeling project.
Check the sample in your home, and be sure to check it during the day and at
night. The lighting in the store could give you a completely different look than
you'll find at home. Also, look at the sample on the floor, not just at eye
level.
During the purchase...
At the time of your purchase, a qualified "estimator" will come to your home
to measure exactly how much flooring you will need. After that, make sure your
cost estimates include everything, including padding and installation.
Many estimators also determine the layout of the carpet itself. If you are
interested in where the carpet seams will be, feel free to discuss it with the
estimator.
Keep a complete record of your flooring purchase using the form here. You will
have all the information you would ever need if you have questions for Shaw or
for your dealer throughout the life of your flooring.
After the purchase...
Either the night before or the morning of your installation, vacuum the old
carpet to minimize the airborne dust and particles that removing it will cause.
Make sure you get what you ordered. Save your flooring sample, and when the
installer arrives, match the sample to the new floor. Verify the color, style,
and texture. If it's not what you ordered, it's easier for everyone if you catch
it immediately.
After the old carpet and padding have been removed, vacuum the subfloor.
Ventilate the room well during installation--open doors, windows, and run
exhaust fans.
Vacuum the newly installed carpet immediately to remove loose fibers...and to
get the perfect "first glimpse" of your beautiful new floor.
Maintaining the complete record of your flooring purchase will help you if you ever have questions for your dealer, for your installer, or for the manufacturer
Record of Purchase
We suggest that you make notations on your flooring purchase while it's still on your mind and store it with your warranty information. Things that you may want to keep a record of are:
- Date of Purchase
- Retail Store
- Phone Number
- Salesperson
- Brand Name
- Style Name and Number
- Color Name and Number
- Type of Carpet Fiber
- Carpet Fiber Producer
- Installer
- Company
- Date of Installation
- Phone Number
- Warranties
- Carpet Padding Type
- Carpet Padding Producer
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